Privacy Policy

Effective Date: November 19, 2024

At Daeskin, we value your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit www.daeskin.com.au (the "Site"), use our services, or make a purchase. It applies to all users of our services, including customers and visitors. Please read this Privacy Policy carefully. By using or accessing any of the services, you agree to the collection, use, and disclosure of your personal information as outlined.

Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will post the updated policy on the Site and change the "Last Updated" date. We encourage you to review this policy periodically for any changes.

How We Collect and Use Your Personal Information

We collect personal information to provide you with a seamless experience while using our Site and services. The information we collect varies depending on your interactions with us.

What Personal Information We Collect

We may collect the following types of personal information:

  • Information We Collect Directly from You:

    • Contact Information: Name, address, phone number, and email.
    • Order Information: Name, billing/shipping addresses, payment details, and related information.
    • Account Information: Username, password, security questions, and related data.
    • Customer Support Data: Any information provided through communications, support requests, or queries.

  • Information We Collect About Your Usage (Usage Data):

    • Device details, browser data, IP address, and interaction data.
    • Cookies and tracking technologies may be used to collect this data.

  • Information from Third Parties:

    • Vendors and service providers (payment processors, shipping companies, IT support).
    • Advertising and marketing partners.

How We Use Your Personal Information

We use your personal information for various purposes:

  • To Provide Products and Services: Process payments, fulfil orders, and communicate about transactions.
  • Marketing and Advertising: Send promotional emails, personalized offers, and tailored services.
  • Security and Fraud Prevention: Detect and prevent fraudulent or illegal activities.
  • Customer Support: Provide support and improve the user experience.

Cookies

We use cookies and similar technologies to enhance your experience on our Site and track usage patterns. Cookies are small files that help remember your preferences and improve our services.

You can modify your browser settings to reject cookies, but some features of the Site may be limited. For more details, please visit our Cookie Policy.

How We Disclose Personal Information

We may share your personal information with third parties in the following scenarios:

  • Service Providers: Vendors who assist with payment processing, customer support, and shipping.
  • Business and Marketing Partners: For joint marketing efforts.
  • Affiliates: Within our corporate group.
  • Legal Requirements: To comply with legal obligations, respond to subpoenas, and protect our rights.

Third-Party Websites and Links

Our Site may include links to third-party websites or services that are not controlled by Daeskin. We are not responsible for their privacy practices. Please review their privacy policies before submitting any personal information.

Children’s Data

Our services are not intended for children under 16, and we do not knowingly collect information from them. If we discover we have collected personal information from a child, we will take appropriate measures to delete it.

Security and Retention of Your Information

While we take reasonable steps to protect your personal information, no system is 100% secure. We recommend that you avoid sending sensitive information through unsecured channels.

We retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information:

  • Access: Request a copy of your personal information.
  • Deletion: Request the deletion of your personal information.
  • Correction: Request updates to inaccurate information.
  • Portability: Request the transfer of your information.
  • Restriction: Request limitations on how your information is processed.
  • Withdraw Consent: Withdraw consent when processing is based on it.

To exercise these rights, please contact us using the details below.

Complaints

If you have concerns about how we handle your personal information, please contact us. If you are dissatisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

International Users

If you are located outside of Australia, your personal information may be transferred, processed, and stored in other countries, including South Korea. If your data is transferred from the European Economic Area (EEA), we will implement safeguards to comply with data protection laws.

Contact Information

If you have questions or concerns about this Privacy Policy, please contact us at:
Email: contact@daeskin.com.au